2026-06-17 | Notice Regarding Returns and Right of Withdrawal

Notice Regarding Returns and Right of Withdrawal

We have always accepted return and withdrawal requests through our customer support channels, including email and live chat.

In response to the upcoming EU requirements regarding the electronic right of withdrawal function, we are currently reviewing and upgrading our customer-facing return request process.

We are also communicating with our website service provider and app providers to ensure that the new online entry point can be implemented properly.

During this transition period, customers may continue to submit return or withdrawal requests by contacting us via email or live chat.

We will process all eligible requests in accordance with our return policy and applicable consumer protection requirements.

Thank you for your understanding.