CPCT
Refund & Return Policy
Last updated: June 28, 2026
This Refund & Return Policy explains how order cancellations, returns, and refunds are handled for purchases made on cpctofficial.com.
Please read this policy carefully before placing an order. By placing an order with CPCT Official, you agree to the terms below, unless otherwise required by applicable law.
Order Cancellation Before Shipment
If your order has not been shipped and payment was made within the last 24 hours, you may request to cancel your order and receive a refund.
If your order has not been shipped but more than 24 hours have passed since payment, you may still request a cancellation. A USD $3 order processing fee may be deducted from the refund to cover administrative, payment, and order-processing costs, unless otherwise required by applicable law.
To request cancellation, please contact us as soon as possible at support@cpctofficial.com or through our online customer service.
Cancellation After Shipment
Once an order has been shipped, cancellation may no longer be possible.
If the package has already been handed over to the logistics provider but has not yet arrived in your country or region, we may try to recall the package where possible. Package recall is not guaranteed and may require the buyer’s cooperation.
If a shipped package is successfully recalled and returned to our warehouse, the refund will be processed after the returned package is received and inspected.
For paid shipping orders, shipping fees, optional shipping route fees, express shipping fees, premium delivery fees, prepaid taxes, customs fees, payment-related fees, and related logistics costs may be non-refundable after shipment, unless otherwise required by applicable law.
For free shipping orders, the actual outbound shipping cost originally covered by us may be deducted from the refund if the cancellation or return is due to customer-related reasons, unless otherwise required by applicable law.
Customs Clearance and Delivery Issues
For international shipments, customers are responsible for cooperating with local customs clearance when required.
We will provide necessary documents and reasonable support where possible. However, customers may be required to provide personal information, pay applicable duties or taxes, or respond to requests from local customs authorities or logistics providers.
If a package is abandoned, refused, returned, delayed, destroyed, or undeliverable due to the customer’s failure to cooperate with customs clearance, provide required information, pay applicable duties or taxes, or provide a correct delivery address, the order may not be eligible for a full refund.
Shipping fees, optional shipping route fees, express shipping fees, prepaid taxes, customs fees, payment-related fees, and related logistics costs may be non-refundable in such cases, unless otherwise required by applicable law.
For free shipping orders, the actual outbound shipping cost originally covered by us may also be deducted from the refund if the return or delivery failure is due to customer-related reasons, unless otherwise required by applicable law.
15-Day Return Support
We offer 15-day return support.
Please contact us within 15 days of the carrier’s delivery confirmation or your actual receipt of the item to request a return.
To be eligible for a return, the item must be:
Unworn
Unwashed
Unused
In resalable condition
With original tags attached
With original packaging intact
Free from perfume, stains, damage, alteration, or signs of wear
Returns that do not meet these conditions may be refused.
Return Reasons, Return Shipping Costs, and Original Shipping Fees
If the return is due to personal reasons, including but not limited to wrong size selection, change of mind, dissatisfaction, style preference, or ordering the wrong item, the buyer is responsible for the return shipping cost.
For paid shipping orders, the original shipping fee, optional shipping route fee, express shipping fee, premium delivery fee, prepaid taxes, customs fees, payment-related fees, and related logistics costs may be non-refundable after shipment, unless otherwise required by applicable law.
For free shipping orders, if the return is due to personal reasons or customer-related reasons, the actual outbound shipping cost originally covered by us may be deducted from the refund, unless otherwise required by applicable law.
If the return is due to a product quality issue, damage, or an incorrect item sent by us, please contact us immediately with your order number and clear photos or videos. After review and approval, we will provide further instructions and an appropriate solution.
How to Request a Return
To request a return, please contact us at:
Email: support@cpctofficial.com
Online customer service: available on our website
Please include:
Your order number
The item you wish to return
The reason for return
Photos or videos if the item is damaged, defective, or incorrect
Please do not send any item back without prior approval.
If your return request is approved, we will provide the return address and return instructions. Items returned without prior approval may not be accepted.
Return Address
The company address or legal/billing address shown on our website is not a return address.
Returns must be sent only to the return address provided by our customer service after your return request is approved.
Items sent to the wrong address or sent without approval may not be accepted or refunded.
Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt.
If the item is defective, damaged, or incorrect, please contact us as soon as possible with your order number and clear photos or videos showing the issue.
We will review the case and provide an appropriate solution according to the situation.
Please do not return the item before receiving instructions from our customer service team.
Non-Returnable Items
Certain items are not eligible for return, including:
Customized or made-to-order products
Underwear
Socks
Other intimate apparel
Items that have been worn, washed, used, altered, damaged, stained, or returned without original tags or packaging
Items returned without prior approval
We reserve the right to refuse returns that do not meet the return conditions stated in this policy.
No Direct Exchanges
We do not offer direct exchanges.
If you need a different size, color, or item, please request a return for the original item first. Once the return is approved and completed, you may place a new order separately.
Placing a new order does not guarantee that the original returned item will be accepted for refund. The returned item must still meet our return conditions.
Refund Processing
After we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Refund processing time may vary depending on your bank, card issuer, payment method, or payment service provider.
For orders paid by Visa, Mastercard, JCB, American Express, Discover, Diners Club, or similar card payment methods, refunds usually take 3–20 business days to appear in your account after processing.
PayPal refunds are processed according to PayPal’s own processing timelines.
Partial Refunds and Deductions
A refund may be reduced or refused if:
The item is returned worn, washed, used, damaged, stained, altered, or incomplete
Original tags or packaging are missing
The return is sent without prior approval
The package is returned due to incorrect address, failed delivery, refusal, abandonment, or failure to cooperate with customs clearance
Additional logistics, customs, tax, payment, or processing costs were incurred
The return does not meet the conditions stated in this policy
For paid shipping orders, original shipping fees, optional shipping route fees, express shipping fees, premium delivery fees, prepaid taxes, customs fees, payment-related fees, and related logistics costs may be deducted from the refund where applicable, unless otherwise required by applicable law.
For free shipping orders, the actual outbound shipping cost originally covered by us may be deducted from the refund where the return, cancellation, or delivery failure is due to personal reasons or customer-related reasons, unless otherwise required by applicable law.
Any deductions will be handled according to this policy and applicable law.
EU Consumer Right of Withdrawal
If you are a consumer located in the European Union and mandatory EU consumer protection laws apply to your purchase, you may have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without giving a reason.
To exercise this right, please contact us at support@cpctofficial.com within the applicable withdrawal period and clearly state that you wish to withdraw from the purchase.
You may use the model withdrawal form below, but it is not mandatory.
Model Withdrawal Form
To: CPCT Official
Email: support@cpctofficial.com
I hereby give notice that I withdraw from my purchase of the following goods:
Order number:
Ordered on / received on:
Name of consumer:
Address of consumer:
Email used for the order:
Signature of consumer, if submitted on paper:
Date:
Unless otherwise required by applicable law, returned items must be unused, unworn, unwashed, with original tags and packaging intact.
You are responsible for the cost of returning the goods unless we agree otherwise or unless applicable law requires otherwise.
Where EU withdrawal rights apply, we will refund eligible payments according to applicable law. We may withhold the refund until we have received the returned goods or until you provide proof that the goods have been sent back, where permitted by law.
If you selected a delivery method more expensive than our standard delivery option, the additional cost of the premium or express delivery method may not be refundable, unless otherwise required by applicable law.
For free shipping orders, the treatment of outbound shipping costs will be handled according to applicable law and this policy.
This section does not affect any mandatory consumer rights that may apply in your country or region.
Product, Color, and Size Notes
Due to different production batches, product updates, brand adjustments, materials, accessories, packaging, and minor appearance details may vary slightly from the product images. Please refer to the actual item received.
Product colors may appear slightly different due to lighting, photography, screen settings, and individual color perception.
Size charts are for reference only. Due to fabric characteristics and different measurement methods, a normal measurement difference of approximately 1–3 cm may occur.
Please review product details and size charts carefully before ordering. If you need sizing help, please contact our customer service before placing your order.
Contact Us
If you have any questions about cancellations, returns, or refunds, please contact us at:
CPCT Official
Email: support@cpctofficial.com
Website: cpctofficial.com