CPCT
Shipping Policy
Last updated: June 28, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made on cpctofficial.com.
Order Processing Time
Orders are usually processed, checked, and handed over to the international logistics provider within 3 business days after payment.
Business days do not include weekends, public holidays, or other non-working days.
Processing time may be longer during peak seasons, holidays, product restocks, brand delays, customs inspections, or other special circumstances. If there is a significant delay with your order, we will contact you where possible.
Shipping Provider
Our default international logistics provider is usually YunExpress.
Depending on the destination country or region, the final delivery may be handled by local postal services or local delivery partners. The final-mile delivery provider may vary and cannot always be guaranteed.
Free Shipping
We offer free standard shipping for eligible orders with an order subtotal of USD $199 or above, unless otherwise stated.
Free shipping orders will usually be shipped through our default standard international shipping route. For free shipping orders, customers generally cannot select a specific shipping route, carrier, or final-mile delivery provider.
Paid Shipping and Optional Shipping Routes
For orders below USD $199, shipping fees may apply and will be shown at checkout where available.
For some countries or regions, customers may be able to choose from available shipping routes or delivery options at checkout. Available options may vary depending on destination, logistics provider, order details, and current shipping conditions.
The shipping route or final-mile service selected at checkout is subject to the actual availability and processing conditions of the logistics provider.
International Delivery Time
After shipment, standard international delivery usually takes 5–15 days.
Delivery time may vary depending on the destination country or region, logistics provider, customs clearance, holidays, weather conditions, local delivery services, and other factors beyond our control.
Please note that delivery times are estimates only and are not guaranteed.
Express Shipping
We may also support express shipping options such as DHL, UPS, or FedEx.
Additional shipping fees may apply, and prices may vary depending on the destination country or region and the selected carrier.
If you need express shipping, please contact our customer service before placing your order or as soon as possible after purchase.
Tracking Information
Once your order has been shipped, tracking information will be provided where available.
Tracking updates may take some time to appear after the package is handed over to the logistics provider.
If you have questions about your shipment, please contact us at support@cpctofficial.com or through our online customer service.
Customs, Duties, and Taxes
International orders may be subject to customs inspection, import duties, taxes, brokerage fees, or other charges imposed by the destination country or region.
Unless otherwise stated, such charges are the responsibility of the customer.
Customers are responsible for cooperating with local customs clearance when required, including providing requested information or paying applicable duties and taxes.
If a package is delayed, returned, refused, abandoned, or destroyed due to failure to cooperate with customs clearance, provide required information, pay applicable duties or taxes, or provide a correct delivery address, shipping fees, prepaid taxes, customs fees, and related logistics costs may be non-refundable, unless otherwise required by applicable law.
Incorrect or Incomplete Address
Please make sure your shipping address, contact name, phone number, and email address are accurate before placing an order.
We are not responsible for delivery failure, delay, return, or loss caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an address error after placing an order, please contact us as soon as possible. We cannot guarantee that the address can be changed after the order has been processed or shipped.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us and we will assist you in checking with the logistics provider where possible.
Delivery delays caused by customs, local postal services, weather, holidays, incorrect address, failed delivery attempts, or other factors beyond our control are not considered guaranteed refund reasons by themselves.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
CPCT Official
Email: support@cpctofficial.com
Website: cpctofficial.com